FREE RANGE FARMWe handle every order personally and want you to be genuinely happy with what arrives. Since we deal in fresh, perishable meat processed to order, our refund and cancellation terms are built around food safety and fairness to our small batch process.
1. Cancelling an Order
You can cancel an order free of charge before it enters processing for its batch — message us on WhatsApp or use the contact details on your order confirmation as soon as possible. Once a batch has been processed against your order, cancellation is no longer possible since the meat has already been prepared specifically for it.
If you paid online and your cancellation is accepted before processing, we will issue a full refund to your original payment method within 5–7 business days.
2. Wrong or Missing Items
If your delivery is missing an item or contains something you didn't order, please let us know within 24 hours of delivery via WhatsApp with your order reference. We will either send the correct item on our next available dispatch or refund that portion of your order.
3. Quality & Damage Issues
If the meat you receive is damaged, spoiled on arrival, or doesn't meet our quality standard, contact us within 24 hours of delivery with a photo of the item. This helps us investigate quickly and fairly.
Once verified, we will offer a replacement in the next batch or a refund — whichever you prefer. Because of the perishable nature of our products, we are unable to accept returns/exchanges once meat has been refrigerated or frozen for more than 24 hours, or once it has been cooked.
4. How Refunds Are Processed
Approved refunds for online payments (UPI/cards/net banking via Razorpay) are credited back to your original payment method, typically within 5–7 business days depending on your bank. For Cash on Delivery orders, refunds (if applicable) are settled via UPI transfer or credit toward your next order.
Delivery charges are non-refundable once a delivery attempt has been made, unless the issue was caused by us (e.g. wrong item, damaged goods).
5. Non-Delivery / Failed Delivery Attempts
If we're unable to reach you at the delivery address/phone number provided, or a delivery attempt fails due to an incorrect address, we will try to contact you to reschedule. Given the perishability of our products, repeated failed attempts may result in the order being cancelled with delivery charges deducted from any refund.
We're a small family farm, and every refund or replacement is handled personally by us — no call centres, no runaround. Reach out and we'll sort it out.
📲 Chat on WhatsApp